Refund and Returns Policy

At Shireen, we strive to provide you with the highest quality ladies handbags and ensure your complete satisfaction with every purchase. In the unlikely event that you receive a different product or color, or if the product arrives damaged, we offer a hassle-free 7 Days return & Exchange policy.

Different Product or Color:

  1. If you receive a handbag that differs from your order in terms of the product or color, please contact our customer support team within 7 days of receiving the item. We will guide you through the exchange& return process. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Once we receive the returned item, we will promptly send you the correct product or color as per your initial order.
  2. Damaged Product: In the unfortunate event that you receive a damaged handbag, we apologize for the inconvenience caused. Please reach out to our customer support team immediately, providing photographic evidence of the damage during the unboxing process. This will help us assess the situation and expedite the exchange process. Once we verify the damage, we will provide you with instructions on returning the item. We will then send you a replacement handbag that is free from any defects.

Please note the following important points regarding our return and exchange policy:

  • All Return & exchange requests must be initiated within 7 days of receiving the item.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • We reserve the right to inspect the returned item before approving an exchange.
  • Exchange shipping costs for eligible items will be covered by Shreen Brand.
  • customers must submit a video recording that clearly shows the unboxing and examination of the product. The video should demonstrate the issue or discrepancy.

Refund Policy:

Please note that we do not offer refunds. We are dedicated to ensuring your satisfaction and want to provide you with a handbag that meets your expectations. In case of any issues, we are more than happy to facilitate an exchange for the correct product or color, or a replacement for a damaged item.

At Shireen, your happiness is our priority. If you have any further questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that you are delighted with your handbag purchase.

You Can Return By Email: [email protected]

Non-Delivery and Order Cancellation Policy

At Shireen, we strive to ensure that your orders are delivered promptly and efficiently. However, in rare cases where a product is not delivered or you wish to cancel your order, we have policies in place to address such situations. This Non-Delivery and Order Cancellation Policy outlines the guidelines and procedures to follow. Please review this policy carefully. By placing an order with us, you agree to comply with this policy.

1. Non-Delivery of Orders

  1. 1 Non-Delivery Situations: Non-delivery refers to cases where the product has not been successfully delivered within the estimated delivery timeframe, or there are issues with the delivery status as indicated by the tracking information.
  2. 1.2 Customer Responsibility: It is the customer’s responsibility to ensure that the shipping address provided during the order placement is accurate and complete. Failure to provide the correct address may result in non-delivery.

    1.3 Delivery Attempts: In the event of a failed delivery attempt, such as the recipient not being available at the shipping address, the courier may leave a delivery notification or attempt redelivery based on their policies and procedures.

    1.4 Reporting Non-Delivery: If you have not received your order within a reasonable timeframe or have concerns about the delivery status, please contact Us. We will investigate the matter and work towards resolving the issue promptly.

2. Order Cancellation Due to Non-Delivery

2.1 Eligibility for Order Cancellation: If your order has not been successfully delivered within a reasonable timeframe or there are significant delivery delays beyond the estimated delivery date, you may request an order cancellation.

2.2 Cancellation Process: To request an order cancellation due to non-delivery, please contact us. Provide the necessary details, including your order number and the reason for cancellation.

2.3 Refund for Cancelled Orders: If your order is cancelled due to non-delivery, we will initiate a refund as per our Refund Policy. The refund will be processed using the original payment method used during the order placement.

3. Non-Delivery and Return of Shipped Orders

  • 3.1 Return of Undelivered Packages: In some cases, if a package is not successfully delivered and is returned to us by the courier, we will take appropriate action to address the situation.
  • 3.2 Customer Notification: If a package is returned to us due to non-delivery or failed delivery attempts, we will notify you via the contact information provided during the order placement.

    3.3 Reshipment or Refund:
    Depending on the circumstances and your preference, we may offer reshipment of the order or process a refund, excluding any shipping charges and applicable fees. Further instructions will be provided by our customer support team.

4. Right to Modify Non-Delivery and Order Cancellation Policy

  • 4.1 Policy Updates: Shireen reserves the right to modify, update, or change this Non-Delivery and Order Cancellation Policy at any time without prior notice. It is your responsibility to review the most current version of this policy.

If you have any further questions or require assistance regarding non-delivery or order cancellations, please contact us or Email At: [email protected]